Payment and Delivery

1. We accept the following payment methods:

Visa, Mastercard, American Express, Paypal, Stripe

bank transfer;

letter of credit.

2. Due to the nature of goods, the delivery is arranged with heavy-duty transport with large dimensions so the customer has ensure the accessibility of the unloading place for such type of transport. If any restrictions apply for such transport in order to reach the delivery address and unload the goods (narrow streets, historical centers or restricted areas of the cities etc.) the customer has to warn in advance about that. Otherwise the customer will be responsible for reimbursement of any additional expenses, costs or penalties emerged or applied.

3. The estimated shipping time is displayed in the shopping cart. We always inform the delivery driver to notify you an hour before delivery,however, please be aware that this doesn’t always happen.

After placing the order, we will recheck if the materials are in stock and send you the confirmation within 1-2 working days. You can both accept  the date of ask for another delivery date.

4. The goods are shipped and unloaded on the road or construction site at the customer’s delivery address with tail lift truck for the orders with gross weight no heavier than 10 000 kg. The larger heavier orders will be delivered with regular semi-trailer truck not equipped with tail lift. In this case, the customer is responsible for unloading at his delivery address. If you still need the delivery for the large orders with tail lift or crane trucks, please inform the Customer Service in advance to calculate the spot delivery rate.

5. As we sell second hand (old) products and products from the remaining stocks (limited quantity) we won’t be able to replace the damaged materials. Unfortunately
brick, paver or brick slip is still a fragile product, therefore we do allow a tolerance of up to 5% for breakages in transit, we recommend using any broken material to cut down and apply in different part where other than standard size is needed, so they aren’t wasted. We will be able to arrange refund for the damaged material if its quantity is over 5%. Making every effort to minimize such nuisances, we cannot avoid them altogether. If such a problem is revealed within 14 calendar days after order delivery, don’t hesitate to contact your customer support specialist, whose contact details are displayed in the shopping cart. We would appreciate your sending us the photos of the delivered materials. It would be easier for us to settle the issue with the insurance company. Anyway, we will refund the damaged goods within the shortest time possible.

6. You may cancel or modify your paid order anytime before it is shipped. You are also entitled to return the delivered materials within 14 calendar days of their arrival. We do not accept leftover material for return. We collect all the shipped materials in the original and intact packaging. Then, within 10 working days after they arrive at our storage, we refund you the total amount paid except the return shipping expenses.

7. The standard time of refund for the damaged materials, return of the total amount paid in case of order cancellation, and compensation for delayed delivery is 3-5 working days. However, most payments are made within 1-2 working days.