General Conditions of Sale

1. Scope of Application

These General Conditions of Sale (the “Conditions”) apply to all sales and deliveries made by Brickhome Ltd, hereinafter referred to as the “Seller”, through its online store, to customers in European Union and worldwide. By placing an order, the customer, hereinafter referred to as the “Buyer”, agrees to be bound by these Conditions.

2. Subject

2.1 The Seller undertakes to transfer to the Buyer the Goods, and the Buyer undertakes to receive the Goods and to effect payment for the said Goods to the Seller in conformity with the conditions hereof.

3. Information Relating to Goods

3.1 Information on the range of Goods sold via the Seller’s website is provided on the Seller’s website.

All orders are subject to availability.

4. Ordering and Contract Formation

4.1 The presentation of products in the online store does not constitute a legally binding offer, but an invitation to place an order.

4.2 By completing the order process, the customer makes a binding offer to purchase the products in the shopping cart. The Seller reserves the right to reject orders at its discretion.

4.3 The contract is formed when the Seller sends an order confirmation to the customer via email.

5. Prices and Payment

5.1 All prices are indicated on the website in the Euro (EUR) or other currencies exclusive of VAT and shipping expenses. All prices are final. The total order value, comprising the final price of the Goods and the shipping expenses, is fixed in the Buyer’s Shopping Cart.

5.2 The Buyer will pay to the Seller in advance 100 % of the total amount due using one of the methods specified on the website. The Buyer agrees to provide accurate and complete payment information. Thereafter the said Goods will be dispatched by the Seller to the Buyer. In the event that the payment is performed through bank transfer, the Buyer downloads respective Proforma Invoice in the shopping cart or the Seller sends to the Buyer’s Email address the respective Proforma Invoice with the indication of the Seller’s bank details.

6. Shipping and Delivery

6.1 The Seller ships to addresses within the EU and offers worldwide shipping.

6.2 Once the payment receipt has been acknowledged, the Goods ordered by the Buyer are delivered to the address specified by the Buyer while placing his order.

6.3 The delivery time will be indicated in the Proforma Invoice.

6.4 The title of Goods and the risk of damage to the Goods is transferred to the Buyer upon the delivery completion, i. e. at the moment when the Seller delivers the Goods to the specified address.

6.5 The Goods can be delivered to the address which is specified in the respective order by means of a truck equipped with a lifting device (orders till 10 000 kg gross weight). In this case, the Goods are dropped off the truck curbside at the specified delivery address. In the event that the shipping expenses include delivery in a truck that is not equipped with a lifting device, the Customer Support specialist of the Seller informs the Buyer hereof prior to order confirmation and the Buyer’s duty will be to arrange Goods unloading from the truck on his/her own. The Customer Support specialist can help to find the means of unloading in certain cases.

6.6 Once the Goods are delivered, the Buyer checks them visually. In the event that any damage to the packaging is revealed, the Buyer describes this in the delivery note. Where required, the carrier representative waits, until the Goods are unpacked in order to check their integrity. Should any defective Goods be revealed, the Buyer, within 30 (thirty) calendar days, informs the Customer Support specialist thereof providing a copy of the delivery note and the photos of all defective Goods as delivered.

6.7 The Buyer is responsible for any customs duties or taxes imposed by their country.

7. Delay or Failure to Perform

7.1 The Seller will not be liable towards the Buyer if the Seller is prevented or delayed in the performance of any of his obligations owed to the Buyer due to any cause beyond his reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of the Seller’s supplier(s); failure by the Buyer to give to the Seller a correct delivery address or notify the Seller of any change of the address.

7.2 The Seller will inform the Buyer of any such unforeseen event or of force majeure within seven days of its occurrence and will arrange a new delivery date with the Buyer, once the relevant event is over. Should these circumstances or events continue beyond two weeks, the Buyer will be entitled to cancel the order.

8. Liability

8.1 The Seller will reimburse the cost of the Goods damaged or lost in transit, as well as the pro-rata shipping expenses, or will replace free of charge any Goods damaged or lost in transit and will deliver them to the Buyer in the earliest container, provided that:

8.1.1 The Buyer submits written notification of such damage or loss of the Goods within 72 hours of their delivery.

8.1.2 The Buyer provides to the Seller a copy of a document confirming the Goods receipt with a description of the damage to the Goods, as well as the photos of all damaged Goods.

9. Limitation of Liability

9.1 The Seller is not liable for any indirect, incidental, or consequential damages.

9.2 The total liability of the Seller is limited to the purchase price of the product.

10. Warranty and Returns

10.1. The Seller warrants that the products are free from defects in material and workmanship.

10.2. If a product is defective, the Buyer must notify the Seller within a reasonable time and return the product for a replacement or refund.

11. Right of Withdrawal and Refund Policy

11.1 The Buyer has the right to withdraw from the contract within 14 days of receiving the goods without providing any reason.

11.2 To exercise the right of withdrawal, the Buyer must inform the Seller of their decision in writing.

11.3 If the Buyer withdraws from the contract, the Seller will refund all payments received from the Buyer, including the costs of standard delivery.

11.4 The Seller may withhold the refund until the goods are returned or until the Buyer provides evidence of having sent back the goods, whichever is earlier.

12. Governing Law and Jurisdiction

12.1 These Conditions are governed by and construed in accordance with the laws of Estonia.

12.2 Any disputes arising out of or in connection with these Conditions shall be subject to the exclusive jurisdiction of the courts of Tallin.

13. Our Contact Details

Brickhome Ltd, correspondence address: Warsaw, Poland; Email: request@brickhome.shop.